Frequently Asked Questions
Straight answers about pricing, onboarding, security, and how we work. Don't see your question? Ask us directly — a human replies within one business day.
We charge a straightforward percentage of monthly collections that varies with your specialty and volume — no setup fees, no hidden charges, and no long-term lock-in. Because we're paid on what you collect, our incentives are exactly aligned with yours.
No. Our team works inside 40+ systems including Epic, athenahealth, eClinicalWorks, Tebra, AdvancedMD and NextGen. We adapt to your workflow, not the other way around.
Most practices are fully live within 2–3 weeks. Clearinghouse enrollment, system access, and workflow transition run in parallel so there is no interruption to your cash flow.
Yes. Every team member is HIPAA-trained, access follows minimum-necessary rules, data moves only through encrypted channels, and we sign a Business Associate Agreement before touching a single record.
Typical first-year outcomes across our clients: clean claim rates above 97%, denial rates under 5%, days in A/R below 30, and total collections up 15–35% depending on how much revenue was leaking before.
No — solo providers are a large share of our client base. Percentage-based pricing means the service scales down as gracefully as it scales up.
No — we make them more effective. Your team keeps doing scheduling and patient interaction; we take over the payer-facing work: verification, claims, denials, follow-up and statements.
You do, unconditionally. All work happens in your systems or in accounts you control, and offboarding includes a complete, orderly data handover. No hostage-taking — it's in the contract.
Yes, this is one of our most common starting projects. We audit the inherited A/R, rescue what's collectible before timely-filing deadlines, and give you an honest accounting of what was lost.
We operate a hybrid model: U.S.-based account management and compliance oversight with trained global production teams — all under the same HIPAA obligations, security controls, and quality audits. You always know who touches your data.
A live dashboard you can open any time, plus a monthly review covering collections, clean-claim rate, denial trends, days in A/R, and payer-level performance — with an action list, not just charts.
That's fine. Every service stands alone. Many long-term clients started with a single project that proved the working relationship.
Always, before any PHI is exchanged. Our BAA covers permitted uses, safeguards, breach notification duties, and subcontractor obligations.
All 50 — billing rules are payer-driven more than state-driven, and we manage state-specific programs (Medicaid MCOs, workers' comp fee schedules) for practices in 40+ states today.